Customer Testimonials

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DealerRater Dec 15, 2019

I made 3 visits to Lexus dealers Balise was the best all around -- trade in allowance was more than fair -- Sales person more than helpful -- no pressure -- very informative and was willing to listen to my needs etc. -- . Tech person was unbelievable with knowledge and explained all tech info in simple understandable terms -- will definitely recommend Balise Lexu👌👌👍👍

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DealerRater Oct 25, 2019

Kind and courteous staff willing to satisfy your needs and answer your questions. They made the transition from one auto to another completely painless. Thank you!

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DealerRater Jun 3, 2019

Great experience with the team. It was very easy buying this car. All conversations with e-mail and phone went very well. I would recommend this dealership.

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DealerRater Jun 3, 2019

Louis my sales consultant was very patient in taking the time to explain all about my NX 200T Lexus vehicle to me, and Bill the finance manager was very courteous and kind, it was a great experience at Blaise Lexus Dealership, they have restore my confidence in a Lexus again.

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DealerRater Apr 19, 2019

JIM my consultant, Ed the sales manager and Bill in finance were great. It was a pleasant experience. Thank you all. Love the new car

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DealerRater Apr 17, 2019

Bought new Lexus from Jim Maiolo 6 years ago. Three years later I purchased an Audi. Could not wait to come back to Lexus Jim had me all set to go in a new Lexus in less than 2 hours. Great service wonderful dealership, glad to be back to Balise Lexus! Bill Gryszkiewicz was excellent handling financing. Thank you gentlemen for an excellent experience!!

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DealerRater Apr 3, 2019

My sister and I leased an NX for my mom at christmas time in 2018. Wonderful experience. I went back this month for my own vehicle and it was delivered Monday. I travel a lot for work and could not make it back to pick up the car after the title was ready. Sales Manager Ed and Sales rep Luis worked with me to have the vehicle delivered to my house so that when I arrived home the car was shinning in my drive way. The purchasing experience was no hassle and the "after sale" service alone made this ...

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DealerRater Apr 1, 2019

This was 4th and final dealership I visited while looking to purchase a new car. Far and away the best experience I had while car shopping. Barbara was great to work with. They took care of every detail, I highly recommend Balise

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DealerRater Jan 24, 2019

I've had my Lexus GS 350 serviced at Balise ever since I bought it there over 10 years ago. I've always been happy with the service people I've dealt with. In particular, Adam Dziewit has been great to work with. He's very professional, personable and fair to deal with. Adam is also very knowledgeable about my car. Several weeks ago after returning from a trip, I started my car, which had been sitting in the cold at the airport for several days, and I noticed that my engine light was on. The car ran very rough on the ...

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DealerRater Jan 1, 2019

Leased a 2019 NX for my mom for christmas. Had an excellent experience with Sales Manager, Ed Belisle and sales person, Luis. I am a vendor in the industry and this was absolutely a wonderful experience. Balise Lexus stands out because of the people!!! Thank you for helping my sister and I make this a #DecemberToRemember for my mom! 🙂

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DealerRater Dec 13, 2018

After having every dirty car-dealer trick in the book pulled on me by an unscrupulous Lexus dealer in the Hartford area, it was a real joy to come to Balise. There, they gave me a fair offer on my trade and worked out a deal on the car I wanted with no games or tricks. I had the pleasure of dealing with Jim Maiolo whom I had worked with briefly over 40 years ago as my sales person. Love my car and the can do attitude of this dealer.

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DealerRater Aug 22, 2018

I walked in to Balise Lexus looking for a newer pre-owned RX350. I talked with the sales consultant about what I was looking for, and he assured me he would be on the lookout. Three days later he emailed me that a car had just been turned in. I went right over, and the car was exactly what I was looking for, with lower mileage than I had expected for a 3-year old vehicle. I am now driving that vehicle.

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DealerRater Jul 19, 2018

I had the pleasure of buying a used car from Balise and would recommend them to everyone. I live over an hour and a half away and it was definately worth the drive. Everyone is polite and friendly without being pushy. Even though I was only buying a Nissan and not a Lexus they treated me as if I was buying a $100000 car. I wanted to drive away in my car the same day and I arrived at 3:30. They made it happen. I had terrible experiences at the dealerships around me and this visit was so refreshing. Lisa Saulnier

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DealerRater Jul 2, 2018

If there were more than 5 stars, Balise Lexus would certainly earn them! Everyone was incredibly knowledgeable, helpful, and supportive from beginning to end. I am so thrilled to be the owner of a pre-owned NX!

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DealerRater May 25, 2018

I bought a certified Lexus RC350, and the experience I had with this Dealership was nothing but pleasurable and at eases, everyone helping me in the process was organized and professional. Highly recommend this dealership for your auto needs

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DealerRater May 16, 2018

From the receptionist, salesman, business manager and technician I was treated with respect and professionalism. Blaise should be proud of their people. Great staff overall.

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DealerRater May 15, 2018

I just purchased my first Lexus RX350 and couldn't be happier with the entire experience. Ed Ladika was wonderful to work with, very attentive and professional and gave me a fair price. Bill in the business office was a pleasure to work with. I will go back again and again!

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DealerRater Apr 28, 2018

5th car bought at Balise Lexus! My mom just traded in her previous Lexus and got a good trade in and a great deal on a brand new 2017 Rx450H. Whole process was hassle/haggle free with Barbara taking the time to over all the available options. Same with the finance manager Billy there was no pressure to add any additional options though they were thoroughly explained. Really another great experience.

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DealerRater Apr 25, 2018

I HAVE HAD THE PLEASURE TO USE THE SALES AND SERVICE DEPT AND JIM MAIOLO IN SALES AND JOE RENZULLI IN SERVICE TREAT YOU WITH THE SAME RESPECT. THEY ARE THERE FOR YOU WITH YOUR CONCERNS BIG OR SMALL THAT IS WHY I KEEP GOING BACK TO BALISLE LEXUS YOU ALWAYS GET TOP NOTCH RESPONSE. IT IS NICE TO BE ON A FIRST NAME BASIS

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DealerRater Apr 14, 2018

This is our third Lexus purchased At Balise and will not be our last. The service department (Joe) is on top of it! Love that they pick up my car (we live 45 minutes away) up for service and bring it back and give me a loaner for that time.

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DealerRater Apr 8, 2018

I have bought/leased several cars including Acura, BMW, Honda, Infinity, and Toyota. Today I bought 2017 Lexus RX350 from Balise Lexus in Springfield, MA even though I live near Hartford, CT. I had a great experience! This place offered ‘the best price’ that was excellent and I didn’t need to negotiate. My salesperson, Aleesha Peters, was GREAT! She was very knowledgeable, kind, and very friendly. Absolutely no pressure and very patient. She communicated with me throughout and worked very hard until everything was finished. Bill Gryszkiewicz, a business manager, was also WONDERFUL! I usually hate seeing business managers because ...

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DealerRater Mar 16, 2018

Couldn’t ask for a better experience. Both sales team, management and service center were very helpful correcting a minor issue. I would absolutely recommend Balise Thanks Barbara & Bill.

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DealerRater Feb 12, 2018

I just purchased a 2016 RX350 from this dealer and was very happy with the whole process. James Maiolo was very friendly, nice, and professional. He took his time to worked with me throughout the whole process to please my needs.

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DealerRater Nov 25, 2017

If you are thinking about purchasing a Lexus, do not hesitate to go to Balise Lexus in West Springfield, MA. Ed Ladika was my salesman and he was wthout a doubt, the best car sales person I have ever used. Ed was there to make sure I walked out with the car that I wanted and worked with me to give me the best price! Ed was polished, profesional, and not pushy! Bill Grzyciewicz, the business manager was amazing when I went in to sign my paperwork. Bill was friendly and professional. Ronnie, from guest services was patient and thorough ...

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DealerRater Sep 16, 2017

My wife and I recently purchased a 2015 ES300H and were very pleased with the whole experience. James Maiolo went above and beyond in helping us buy a specific car coming off of lease from a friend of ours and made the transaction with transparency, honesty and speed. In the end, we felt confident in having made a good deal with Balise Lexus - a very fair price for a very fine car. The paperwork side of the transaction - from loan to registration to sticker - took no more than a couple of hours and was absolutely painless. Kudos ...

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DealerRater Aug 12, 2017

I have had the pleasure of transacting business with Balise Lexus in West Springfield, Massachusetts for approximately seventeen years. I must say that Lexus produces an amazing product and the ES 350 is a remarkable vehicle to own and drive. I have owned five Lexus ES350’s over the past seventeen years and recently traded my 2014 ES350 for a 2017. In my opinion, the Lexus ES350 is one of the most luxurious, dependable and properly priced vehicles to drive. For me what makes the Lexus experience so compelling is the constellation of professionals at Balise. The sales and service teams are second ...

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DealerRater Aug 4, 2017

I recently turned in my leased RX350 and took possession of a new leased ES 350. I worked with Barbara, Bill and Alysha, all of whom were TERRIFIC!! I worked with Barbara at least twice in the past several years and she has been consistently excellent to work with. I give very high marks to the personnel and the dealership in general! Dr Rousou, John

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DealerRater Jul 10, 2017

I began working with Barbara Spear, very pleasant, left as it was getting a bit late that night, Barbara was off the next day, when my plans changed, I had the next day open and went back to the dealership. I worked with Kate and ended up leasing a new ES. Both Barbara and Kate were excellent, worked seamlessly together, made the process very easy and low stress, no pressure, just help !

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DealerRater Jun 7, 2017

This is our families fourth vehicle purchase from Balise Lexus! The reason we continue to do business with such a fine company is because of the quality of the product and the quality of professional staff. Isaac K. in sales is truly professional, honest and has complete empathy for his clients. He has always made sure we purchased the right vehicle to fit our needs. In addition we have all of our vehicles maintained by the service department at Balise because of their professional staff and service organization. There knowledge of products and services to keep our cars running efficiently ...

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DealerRater Apr 22, 2017

This is my second time purchasing a vehicle from here. First time was a great experience and this time was the same. Bill in the finance dept was awesome as always second time dealing with him. Kate in sales this was our second time of dealing with her too and she came through. Everything went very smooth. Would highly recommend the staff and dealership.

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DealerRater Apr 1, 2017

Buying a new Lexus was made easy because of Jim Maiolo, His knowledge of various Lexus models was unlimited. He helped us select the Lexus model that that most suited our needs. His calm easy presence eliminated the stress that one usually encounters when car shopping. He made buying a car a pleasure. Thank you Jim.

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DealerRater Mar 26, 2017

On our 3rd. RX, and have never been sad about using Balise Lexus. To us, the face of Balise Lexus IS sales rep. Ed Ladika. Like all who have helped us thru the years, He IS a class act. Have not had one off note from anyone there. May you all keep up the good work..Tom Ludwiczak..Florence, Ma.

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DealerRater Mar 25, 2017

I had been shopping around for a new car for several weeks and was not having any luck finding both the car I wanted and the dealership whom I trusted. I came to Balise Lexus and dealt with Barbara Spear, she was extraordinarily open about the process and extremely helpful. She helped me find the perfect car and was patient and accommodating and never pushy. She recommended rebates that I was completely unaware of and she and the rest of the staff there were great about getting me into payments that fit my budget. I would recommend this dealership to ...

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DealerRater Mar 13, 2017

I was in the market for a new RX having owned two previously. I live in CT so Balise was not originally on my radar. A colleague from my office recommended I give them a shot because of the great experience he had with them. I was glad he did. Not only did I get a super competitive price their Sales Service exceeded all my expectations. Every question was answered in a timely manner. They were friendly, professional and extremely thorough. My comfort and convenience was their only concern. I have purchased several cars over the years and I can ...

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DealerRater Mar 4, 2017

This is my 5th Lexus from Balise. I just picked up my 2017. Love this car, keep coming back again and again. What really keeps me coming back besides the car is the customer service. It is outstanding, Ed, Bill and Alesha do a great job from beginning to end. If you want a great experience time after time this is the place....... Jody & John Pitoniak Wilbraham, Ma

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DealerRater Jan 7, 2017

I went into Balise Lexus on Thursday afternoon at 3:30 and completed my purchase of a NX200t before 5:00 p.m. Delivery was completed (insurance, registration, paperwork) by noon on 12/31! It is a beautiful vehicle with everything I wanted and more. Ed was fantastic! He took the time to listen to me as I explained what features I was looking for, recommended perfect options and choices, then found me the perfect vehicle. He made it all seem so easy.....and he followed up with a call to see how I was doing! Personal touches .... Nice.

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DealerRater Dec 14, 2016

Jim,Alesha and Bill are a great team. They make it very easy and comfortable to buy or lease a car.I have Jim help me with the purchase of a new car. He makes the process very smooth and easy. I have purchased or leased 5 Lexus cars from him.

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DealerRater Nov 14, 2016

I just got my very first Lexus!! From the moment I walked in the door I was greeted and congratulated from everyone. They have a great team! Thank you Isaac Kaluche (salesman), Bill (Business Manager) and especially Aleesha for showing how to use my new car!! lol!

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DealerRater Nov 4, 2016

This has been the best experience in purchasing a car. The salesman was attentive and went out of his way to get the exact options that was requested. The final price was lower then any in this area. At Balise Lexus compromise is not in their vocabulary.

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DealerRater Oct 15, 2016

We had a great experience from the moment we walked in the door. We met with Kate Bedard, who had been recommended to us. Kate was knowledgeable, patiently answered all of our questions, and was very easy to work with. We also met with Bill (Business Manager) and Aleesha (Delivery Specialist) who were also very pleasant and knowledgeable. Kate has personally followed up to see if we need any additional assistance in getting used to the car's features. JB

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DealerRater Aug 31, 2016

I worked with Kate Bedard, who was great! I found the car online as our selection in Kansas City is limited. It was a 2014 GS 350 Certified with 26k miles. Kate and I worked out a deal by phone and email, she was easy to work with and met my expectations. I was worried buying a car that I haven't seen and flying out with a one way ticket! But Kate made me feel safe and she held up her end of the deal! I would definitely do it again! I drove the car home 1400 miles and it was perfect, ...

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DealerRater Aug 15, 2016

Started with Cheryl at the front desk and immediately felt comfortable, from there the process was painless while working with Marc in sales and Bill in finance. Upon delivery Kiana ran through (patiently) the technology and operation of the car. Summary is that it's a great place and I highly recommend them !

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DealerRater Jul 29, 2016

At the age of 68 I have dealt with many automobile dealerships and purchased primarily new vehicles but without a doubt this experience with Balise Lexus has been by far the best ever. The manner in which your complete staff handles themselves throughout our visits was nothing less than exceptional. Ed Ladika represents your dealership and the Lexus product professionally, enthusiastically and was a gentleman to work with. Your business manager Bill Gryszkiewicz was very through and made the sign out portion easy by explaining in detail all the necessary documentation require for both parties. Again I would like to thank ...

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DealerRater Jun 30, 2016

Went there dealt with samuel cortez , by far best experience in a car dealership! He took the time to listen to what i want and mad it happen

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DealerRater Jun 22, 2016

Everyone I've dealt with at Belise is great - very friendly and helpful. I just purchased my second Lexus from them because of their quality, attention to service and detail. This is the first time I've ever returned to the same dealer to buy another car! You can't go wrong with them - they really do live up to their standards.

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DealerRater Jun 14, 2016

Having owned 6 Lexus vehicles over the past 20+ years, my recent experience with Balise Lexus confirmed why I choose Lexus. I recently bought a 2010 RX 350 with 96,000 miles from them and I felt it was a good bet considering my 2000 RX 300 had over 260,000 miles. After about 1,500 miles, however, the air conditioning went out and I needed a new A/C clutch and compressor - not an insignificant repair and highly unusual. I contacted my Lexus Sales Consultant, Kate Bedard, who sold me the car. Kate immediately understood and lead the effort in resolving the situation. Early the next morning, I received a ...

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DealerRater Jun 11, 2016

Our experience with Balise Lexus couldn't have been better. Our "point man, JimMaiolo is a treasure. He made us feel like family. A pleasure all the way.

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DealerRater Jun 10, 2016

My experience at Balise Lexus was wonderful, from the time I walked into the dealership, until I gave Kate a hug before I drove off in my new car! Everyone at the dealership I encountered made me feel at home, I was buying a used car and I was not buying a Lexus at this time, but I was their priority every time I stepped into the dealership. Kate made the experience seamless, I never had to worry about anything, she took care of every detail from start to finish! Best car buying experience I have ever had! She really ...

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DealerRater Jun 6, 2016

Kate was the best. It was like visiting with a friend. What other sales person would bring you the first peony from her garden! She listened and got me the car of my dreams for a price I could afford. Kate is a huge asset to Balise Lexus and they are lucky to have her.

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DealerRater Jun 3, 2016

Kate was fantastic getting me into my new RX with the payment I was looking for, she stayed on top of everything and made it all so easy to do, thanks Kate!!

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DealerRater Jun 2, 2016

Ed and Bill were fantastic and a pleasure to deal with. They made our car buying experience a great one. I would highly recommend them to family and friends. Cassandra and Matt

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DealerRater May 24, 2016

From the moment I walked in the dealership to the day we signed the paperwork and I took delivery the car buying experience I had at Balise Lexus in West Springfield was by far the best and easiest car buying experience I've ever had. Noah, the general sales manager is fantastic! And the entire staff from the ladies at the desk who great you all the way to service and the tech-support everyone was fantastic top notch!

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DealerRater May 21, 2016

This was BY FAR the most positive experience I have ever had purchasing a vehicle . Being treated like a human being!! The staff was patient and competent and they got EVERYTHING done quickly with great attitudes. Thank you Bill and Issac!!!! I love my car!!!

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DealerRater Apr 30, 2016

I have purchased a lot of vehicles over the years. This is one of the few experiences at a car dealership where I felt like I was being handled with integrity; up-front, hassle-free negotiation. No secret back room "I'll have to ask my manager" nonsense. And guess what, it was a good deal! They were right on with my trade-in value. Even the finance people were nice and that is a rarity. They had my car, with all the bells and whistles I wanted by the next day! Our sales person Issac was a gentleman. Would absolutely ...

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DealerRater Apr 20, 2016

I am a young professional and a second time car buyer, though the first time, I wasn't as involved in the process. I owned my last vehicle for over 9 years, so car shopping was EXTREMELY nerve wracking. I don't like change. Period. So the thought of buying a new car, gave me a lot of anxiety. Before choosing Balise Lexus, I had been doing a lot of research on body styles, prices, and overall vehicle quality online. Once I narrowed it down, I knew I was heading to Balise because I am a big fan of their customer ...

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DealerRater Apr 17, 2016

Barbara Spear is the best salesperson I have ever dealt with! She returns every email and call, answers every question, is extremely efficient and she does all this in such a caring and patient way! The service department is excellent as well.

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DealerRater Apr 16, 2016

We have been leasing our vehicle from Balise for 25 years now. Marc Thompson has been our advisor each time and does a fantastic job. Coming to the dealership is always a pleasure.

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DealerRater Apr 2, 2016

I spent all day calling every Lexus dealer in the country looking for one specific car with very specific components under a very unique situation. I connected with Katharine, who had already prefaced her call with a descriptive email. Let me tell you, you can really learn A LOT about a particular dealership and it's level of quality by how you are treated on the phone. I can't even start counting how many were totally unprofessional but I can count the ones who stood out and Balise almost made me feel like I was there AND comfortable. Katharine, ...

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DealerRater Mar 27, 2016

I've bought a lot of cars, this was my first time dealing with balise Lexus, everyone was so nice, Isaac was my sales rep, the nicest salesman I've ever met, no pressure, got me the deal I wanted and the payment I wanted right away, I will definitely be back to buy another car from there. Thank you

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DealerRater Mar 25, 2016

Everyone was friendly and accommodating from the greeters to the business manager. All my questions and calls were answered promptly regarding my newly purchased vehicle.

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DealerRater Mar 23, 2016

Friendly, helpful. No pressure. A pleasure with all concerned. No intense haggling. Car is marvelous. I am now adding words to reach the twenty five requested.

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DealerRater Jan 21, 2016

I went into the dealership last month looking for a new vehicle and everyone was so polite, Had Jim Pirro help with everything and he did a great job. Best car shopping experience i've ever had!!

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DealerRater Jan 13, 2016

This is our third RX 350 from Balise--and they all have been great! We enjoyed the first two especially on long trips. Our new RX is wonderful! The inside is comfortable and very upscale. While our new vehicle is wonderful, our sales person is also second to none! THANK YOU Ed Ladika!

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DealerRater Jan 7, 2016

I have worked with Marc Thompson over the past 25 years. He has helped me with the purchase of four automobiles, a 1989 Honda, a 1996 Lexus ES 300, a 2011 IS 250, and most recently a 2016 NX 200t. I appreciate the standard that he has set at Balise Lexus in terms of welcoming treatment of customers and the professionalism he has displayed. His follow through has been great. Everyone likes to feel special. The folks at Balise Lexus have apparently decided to make satisfied customers a goal. The cost of my vehicles has always been higher then other competitive cars, but I have decided that ...

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DealerRater Jan 2, 2016

It's our second car from Balise. First was RX 350 two years ago, this time we get a new GX 460. Both times we had good experiences and great people dealing with, high professional skills and friendly atmosphere here at Balise.

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DealerRater Jan 1, 2016

Car buying can be a daunting experience; but not at Balise. I just leased my 5th RX 350 from Balise and the sales, leasing and deliver experience were all outstanding. Jim Maloio was my salesperson who worked very closely with me thru the initial sale, with regular updates on the availability of the car I selected, and the final delivery. Leasing was also a painless experience and the person who reviewed all the features of the vehicle with me did an excellent job. All in all an outstanding car buying experience.

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DealerRater Dec 27, 2015

We bought a RX 350 Lexus from Balise Lexus in West Springfield last week. Stephen Gasco was our salesperson and he was both professional and informative. We were greeted very warmly and thoroughly enjoyed working with him. He found us the information we requested in a timely manner and then located the car we wanted. Bill Gryszkiewicz was very helpful with the paperwork and completed the whole process quickly. Alyeesa went through the features in the car in a clear and concise way. Our overall experience was excellent. We would recommend buying a car here to friends.

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DealerRater Nov 24, 2015

Amazing place to do business, Jim Maiolo was my salesman, everything was exceptional. If you are looking for a auto, this is the place! Highly recommended!!

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DealerRater Oct 24, 2015

We recently went to Balise Lexus in West Springfield two weeks ago with the intent to lease a new RX 350, we were pleasantly greeted by the salesman Jim Pirro. He did an excellent job explaining and reviewing all the different leasing options to us which made it very easy for us in deciding the perfect vehicle. I highly recommend Jim Pirro as the salesman for the purchase of lease of any vehicle at Balise in West Springfield, "thanks Jim for making our selection so easy and convenient." When we went back the following week on October 17th,2015 to ...

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DealerRater Sep 23, 2015

We bought RX 350 from Balise recently, Barbara was our sales rep, who provided an excellent customer service! we are happy and satisfied 100%. Sure we will recommend strongly to our friends!!

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DealerRater Sep 23, 2015

My wife and I recently went to Balise Lexus and purchased a new RX 350. Jim Pirro, who was our sales rep, was very knowledgeable answering all the questions we asked. He was also very helpful and professional showing us several different vehicles on the lot. Bill Gryszkiewicz was also very helpful and professional during the completion of all the paper work. Also i would like to thank Alyeesa Peters for taking the time to show and explain to us the locations and procedures to operate all the operations the our vehicles included. The overall experience that my wife and I ...

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DealerRater Sep 6, 2015

Thanks to Barbara Spear and Bill Gryszkiewicz to support us in the stressful decision to buy a new car. 🙂 ¡¡Nos hicieron sentir como en casa!! Gracias...

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DealerRater Sep 1, 2015

A special thank you to Kate Bedard and Bill Gryszkiewicz for there amazing customer service skills. Kate and Bill made buying a new vehicle a great experience for me. Kate went above and beyond and kept me informed with even the smallest of details to make sure no questions went unanswered. Bill explained in depth and made filling out paperwork a pleasant experience. I look forward to future encounters with the both of you. Knowing I will always be greeted with a smile and great service.

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DealerRater Jul 30, 2015

I dealt with James Malolo who is an extremely knowledgable and very helpful salesperson at Balise. I could not have been more satisfied. ....Ask for him by name if you are new to this fine operation. Mark F

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DealerRater Jul 30, 2015

I am on my second Lexus ES and couldn't be happier with the Lexus brand of vehicle. I had my first ES 300 for 14 years before I traded it in for the one I have now, and neither one did we purchase from Balise Lexus. Not that we didn't try, but that is another story. In looking to possibly trade in my 2005 Lexus ES 330 with low mileage, we went to Balise to test drive the new Lexus NX which I had convinced myself was my next car. Barbara Spear was my product specialist and she couldn't have been ...

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DealerRater Jul 28, 2015

Overall excellent experience. Exceeds customer service expectations. Jim Pirro was great, Noah and management staff were always there to help. Inside you are treated like family.

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DealerRater Jul 25, 2015

Everyone working was very helpful and polite. Jim was awesome, he was very down to earth and great to work with. Without a doubt bringing my family to you for their new cars!

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DealerRater Jul 17, 2015

My husband and I went to the dealership 5 tkmes before we decided which vehicle we wanted. They were very patient and helpful in making our decision. This is our first Lexus and probably not our last. The dealership was great and all the staff were wonderful.

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DealerRater Jul 13, 2015

We keep coming back because you are the best. Ed, Isaac and the team rate all 10s. Your review of all of the features our our new RX was impressive and very helpful.

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DealerRater Jul 7, 2015

I just finished a three month search for the perfect dealer to buy my NX from in the area. Other dealerships were closer to me, but they didn't seem to want to help me find the 'right' car for me. So, I picked up the phone, called Balise, found Jim Pirro - and my luck changed. He told me he did not have 'my' car on the lot - but would find it for me - and he did. Finally the day came, we met at Balise, we negotiated, we had a great time - I trusted Jim, Bill ...

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DealerRater Jun 27, 2015

I have purchased over twenty five vehicles in my lifetime and can say without reservation that this was my best car buying experience ever. My sales person (Kate Bedard) was knowledgeable, informative and never used any pressure in selling the vehicle. To say she went above and beyond would be an understatement. Without question Balise will be my first choice for my next automotive purchase.

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DealerRater Jun 23, 2015

I returned to Balise Lexus for the 3rd time recently to purchase a 2015 Lexus RX350. My experience was professional, comfortable and convenient. They worked around my busy schedule and the process was seamless.

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DealerRater Jun 6, 2015

My 2nd experience purchasing / leasing a new Lexus was just as great as my first. My first SUV (RX 300) I had for 13 years - I had all service preformed at the dealership - with no regrets. Joe R. was my contact & he always told me the truth / bottom line. He realized that I took care of my RX and always complemented me on that. My new Lexus is brand new to the Lexus line, a NX 200t, so far I am loving it. I would recommend Balise Lexus to anyone looking for a Lexus. The atmosphere is warm, everyone ...

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DealerRater Jun 5, 2015

Bot a certified pre-owned LS, my first lexus & first experience with the Balise Lexus staff. Everyone I worked with was helpful, friendly, and knowledgeable. If you're thinking about a lexus check out Balise.

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DealerRater Jun 4, 2015

A few weeks ago I spoke to a gentleman by the name of Isaac Kaluche about a Toyota Avalon that had a deposit on it. He said he would call me if somehow the car became available. The very next morning, to my delight, he called and said the car was available. Within a few days time i was driving that car as my own thanks to Isaac. The entire process was handled fantastically by Isaac and everyone else involved. True professionalism by all at Balise Lexus.

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DealerRater May 30, 2015

Just purchased 2015 RX 350. Previously purchased 2013 ES 350 2 1/2 years ago. Jim Maiolo was sales consultant both times, a true professional in every sense ... before, during and after the sale. While the staff at Balise is great , JIM is the primary reason I purchased at Balise again.

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DealerRater May 26, 2015

This is our fourth vehicle purchase at Balise Lexus. It is not the only store we shop . By comparison to other dealerships Balise always comes out on top as a comfortable, professional buying experience. Thanks to our sales rep Ed Ladika.

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DealerRater May 4, 2015

I just wanted to say that doing business at Balise Lexus was the easiest car shopping experience I have ever had. Issac & Bill were true gentlemen. I purchased a used vehicle and we all know how troublesome and frustrating the whole process can be, however not with these guys. If you are in the market for a new or used vehicle I would highly recommend the Balise Auto Group.

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DealerRater Apr 19, 2015

My husband was looking for a Sebring convertible for me. He found 2 onlilne. With the information that Balise provided with the picture, we called Ballise Lexus to see if the car was still available. When he called, he got Kate as the sales person. He told her that we would be out to look at the car. Kate thought we would be out the next day, but we showed up within the hour. Kate let me take it for a test drive and suggested that we take ir on the highway. It was awesome. When we got back, we sat ...

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DealerRater Apr 16, 2015

Overall great experience. We bought the NXt 200 and LOVE IT! Working with Ed Ladika is wonderful. We have bought from in the past, referred friends and will buy from him again.

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DealerRater Apr 15, 2015

We purchased a GS 350 from the Balise Team last week. Our sales person, Barbara Spear, was phenomenal. Very friendly and knowledgeable about the product they sell. My wife was so impressed with her that she ended up hugging her for the way she took care of us. Bill in finance was friendly and helpful as were all the employees we came in contact with. We will definitely go back again!!! They are the best!!!!

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DealerRater Mar 15, 2015

We purchased a 2013 GS AWD in 3/2015 with 18 K miles from Mr Ed Ladika. His professionalism and caring approach was exactly why we came to Balise Lexus. We had previously bought a 2011 RX450H there and have very pleased with everyone in the service department. Ms Aleesha Peters spent about one hour reviewing in detail every button , setting etc on the day of sale. This service was not available when we purchased our prior car and it is a fantastic helpful addition before we drove out from the showroom She is very knowledgeable and available for future calls if needed. We ...

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DealerRater Feb 12, 2015

I have never had such a positive experience as which I had with Balise Lexus. Currently we live in Jacksonville Fl, looking thru autotrader I stumbled across a Cpo Lexus Is350c at Balise. Absoulutly the best price in the country for this vehicle. Called and spoke with Marc Thompson, honest well informed on Lexus products. After negotiations of terms and shipping finance manager called and informed me that I qualified thru their financing company get better terms/ rates. Never have I had such a positive purchasing experience in all my years shopping for autos. Waiting for the car too ...

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DealerRater Jan 12, 2015

Our second lease with Balise Lexus and the second time around was the best experience we could have asked for! The Staff was professional and kept us informed throughout the process.

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DealerRater Dec 13, 2014

This is my second Lexus vehicle . Great place, great people, the best experience ever!!! My next purchase will be only from Balise Lexus. Thank you Balise Lexus. Zak Family.

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DealerRater Dec 13, 2014

I was driving a 1994 Lexus ES300 & was on the search to replace it. Knowing the quality of a Lexus I planned on purchasing another. From the moment I walked through the doors at Balise Lexus I was pleased! I was there to look at a 2011 RX350 - I was greeted by Kate Bedard who immediately impressed me and I did purchase that car from her. Maggie (RX350) and I are a perfect match thanks to Kate (sales), Chandran (sales manager), Bill (finance) & Aleesha (delivery specialist) who made this dream possible!

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DealerRater Dec 7, 2014

My initial dealing with Balise Lexus was in 1993. My first Salesman was Marc Thompson and since then I have leased either 9 or 10 Lexus LS 460's. I have lost track. It start with the 400 then the 430 and have been in the 460 ever since it came out. Mark is STILL and has been my only salesman in all those years. That is unheard of in the car business. Balise Lexus has done ALL my service over those years. They pick up my car at work, leave me a free Lexus loaner, deliver my car back to my office washed and vacuumed and ...

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